If you have any questions, please do not hesitate to ask. It will help us improve our service.
For the newcomers
QAre beginners who do not have confidence in their physical strenght accepted?
AThere is no problem about that, even if you are a complete beginner in exercise, you are not good at exercising, or you do not usually move your body. Starting by acclimatizing yourself to the high altitude environment, you can expect a sufficient effect just by slowly walking. You can rest assured that our professional staff will monitor your physical condition on a regular basis during your training.
QCan I join the programs if I have an injury or illness?
AWe may refuse your application if you have an injury or illness. Please consult your doctor first.
Q I am worried I can get altitude sickness.
AOxygen concentration is lower than on ground level, but the risk of altitude sickness is low because there is no change in atmospheric pressure.
About the experience program
QIs it possible to have a tour / see the programs before joining?
AYes, it is. Please specify the date and time on the "Reservation" page and enter "Visit only" in the remarks column.
QWhat should I bring with me for the trial visit?
AIndoor shoes (rental available) - easy-to-move clothes - towels - credit card * for enrollment.
QHow many minutes before the reserved time should I arrive on the day of the trial visit?
APlease come 10 minutes before your reservation time. We will explain the inside of the facility, safety precautions and training contents.
QHow long does the trial take?
AIt will take about 1 hour including checking your physical condition, explaination, and training.
QPlease tell me the trial fee.
AThe first trial fee is 2,200 yen (tax included). The trial will be free if you decide to become a member on the same day.
QHow long does one training session last?
AOne training session is about 30 minutes, including studio lessons.
QWhat are mitochondria?
AMitochondria are organelles contained in the cells of almost all living organisms. More than 90% of the energy required for cell activity is produced by mitochondria and supplied to each cell. Mitochondria use sugar and fat as an energy source to produce energy (heat), and increasing its amount is effective for dieting.
QHow long will the training be effective?
AIt depends on each individual, but according to the research results, it is said that average adults without exercise habits will see results in about 8 weeks.
QPlease tell me about the price system.
AThe initial trial fee is 2,200 yen (tax included). After joining, the monthly membership fee will be charged and will vary depending on the membership type, so please check the details about fees from the following page.
QIs it possible to use each time without monthly membership?
AYes, it is possible. The visitor usage fee is 3,300 yen (tax included).
QPlease tell me about the payment methods.
AMonthly membership fees can only be paid by credit card. For over-the-counter product sales, it is possible to purchase them with electronic money.
QCan I pay with cash?
ACash payments are not possible. Also for over-the-counter product sales, payments will be limited to electronic money.
About use / reservations / cancellations
QAre there age restrictions?
AWe do not accept applications for children below 12 years of age or less than 30 kg in weight. There is no limit to the upper end, but we make a judgment based on our safety protocols before you join. If you have a medical history, please check with your doctor first.
QPlease tell me the recommended frequency of use.
AWe recommend you to come twice a week. It was found that mitochondria that consume sugar and fat continue to be active for about 4 days after training. However, research has shown that training can be effective even once a week, but in that case it would be desirable to continue it for a longer time.
QIs there a limit to the number of times I can come in a day?
APlease come up to twice a day. Please refrain from using our gym beyond that point, as your body will start to heavily struggle.
QHow should I make a reservation / cancellation?
AYou can make a reservation / cancellation by yourself from your "My Page" on our website. If you want to cancel on the same day, please contact us at least 1 hour before the reservation time.
QCan I change the course?
AYes, it is possible. Please change it from your "My Page".
QIs it possible to take a break from coming?
AYes, it is possible. Please refer to your "My Page".
About business hours and access
QI would like to go by car. Is there a parking lot?
AThere are no parking lots at our gym, so please use a nearby one. COCON KARASUMA also has its own paid bicycle parking area.
QPlease tell me the business days and regular holidays.
AWe are open on weekdays from 9 am to 9 pm, and weekends and holidays from 9 am to 7 pm. There are regular holidays on the 5th, 15th, and 25th of every month, as well as summer holidays and New Year holidays. * Machine maintenance time is from 1:30 pm to 3 pm (only on weekdays).
About the facility
QDo you have personal lockers?
APaid contract personal lockers are available. Please contact us first, as their number is limited.
QWhat kind of training machines do you have?
AThe training machines are mainly for aerobic exercises, with 5 self-propelled treadmills (walking machines), 2 "My Mountain" (incline walking machines), and 1 exercise bike.
QDo you have a water server?
AYes, we do. Monthly members can use it free of charge. The water is natural, clean and easy-to-drink, collected at an altitude of 950m at the foot of Mt. Fuji.
QWhat is the AI posture analysis system?
AIt is a system based on last generation AI technology, developed by a venture company from the University of Tsukuba. Just by taking two pictures with a tablet, you can instantly visualize your physical condition and get a feedack perfect for your body. (an additional charge is required)
QWhat is the AI body composition system?
AIt is a system based on last generation AI technology, developed by a company from the Silicon Valley. It takes only 15 seconds to take two pictures with a tablet, displays your own 3D avatar, with your abdominal circumference, shoulder width, and limbs. Estimated measurement of 25 points throughout the entire body is also possible. (an additional charge is required)
QDo you sell protein?
AYes, we have a Protein Bar, so you can ask for a drink and take it before or after training (an additional charge is required). We also sell original protein products.
QWhat is the origin of the store name "SOLERA"?
AIt comes from a method of liquor blending: the "solera system". By gradually adding liquor from new barrels to older ones, the resulting liquor has a mixture of blends that makes it special. This creation of "fusion between old and new" is at the center of our desire to create a gym with that concept and essence.